Terms & Conditions

1General Use of the Website

• You must be at least 18 years old to make a purchase.
• All information provided on our website is owned by Prestiva and may not be copied or reused without permission.
• You agree not to misuse the website, attempt unauthorized access, or engage in fraudulent activities.

2Products, Pricing & Availability

• We strive to provide accurate descriptions and images for all products.
• Colors may vary slightly depending on screen settings and lighting.
• Prices are subject to change without prior notice.
• Product availability may change due to stock updates.

3Orders & Payments

• By placing an order, you confirm that all information provided is accurate.
• Payments are securely processed through trusted gateways such as Paymob.
• We reserve the right to cancel any order due to incorrect information or suspicious activity.

4Shipping & Delivery

Delivery timelines, fees, and conditions are outlined in our Shipping Policy.

• Prestiva is not responsible for delays caused by courier companies or external factors.
• Customers must provide accurate address and contact details to avoid delivery issues.

5Returns & Refunds

For full details, please review our Refund Policy.

• Items must be returned within 14 days in original condition.
• Custom-made or handmade items may have special return conditions.
• Refunds are processed using the same payment method used during purchase.

6Limitation of Liability

• Prestiva is not responsible for any indirect or accidental damages resulting from product use.
• We are not liable for delays, errors, or interruptions caused by external service providers.
• Your use of the website is at your own risk.

7Changes to These Terms

• Prestiva may update these Terms & Conditions at any time.
• Changes become effective immediately upon being posted on this page.
• You are responsible for reviewing the terms periodically.