Privacy Policy
Last Updated: 21-11-2025
At Prestiva, your privacy and personal data security are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1Information We Collect
We may collect the following personal information:
- Name, email address, phone number
- Billing and shipping addresses
- Order details and purchase history
- Payment information (processed securely through payment gateways)
- Device information, browser type, IP address
- Cookies and usage data to enhance your shopping experience
2How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate order updates and customer support
- Improve website performance and user experience
- Prevent fraudulent activities
- Send promotional offers (only if you opt in)
3How We Protect Your Data
We use secure systems to protect your personal information, including:
- Encrypted communication
- Secure hosting servers
- Trusted payment gateways such as Paymob
- Restricted internal access to sensitive data
We do not store your credit or debit card information.
4Sharing Your Information
Your information is never sold or rented to third parties.
We only share your data with:
- Courier and delivery partners to ship your order
- Secure payment processors (Paymob, card networks)
- Shopify platform systems as part of operating our store
5Cookies
We use cookies to:
- Remember your preferences
- Improve navigation and website performance
- Track cart and session data
- Analyze website traffic for improvements
You can disable cookies in your browser settings at any time.
6Your Rights
You have the right to:
- Request access to your stored personal data
- Update or correct your information
- Request deletion of your data (where legally applicable)
- Unsubscribe from marketing messages
Need Assistance?
If you have any questions regarding our Privacy Policy, please contact us:
📧 Email: info@prestiva.com
📱 WhatsApp: 01044877733