Shipping Policy

1Delivery Locations

We deliver to all cities and governorates across Egypt, including:

• Cairo & Giza
• Alexandria & Coastal Cities
• Delta Regions
• Upper Egypt & Remote Areas

2Delivery Time

Estimated delivery times vary by location:

• Cairo & Giza: 2–5 business days
• Alexandria & Canal Cities: 3–7 business days
• Upper Egypt & Remote Areas: 5–10 business days

Please note: Delivery may take longer during peak seasons or for oversized items.

3Shipping Fees

Shipping fees depend on:

• Your delivery location
• Size and weight of the product
• Special handling required for fragile or oversized décor items

4Order Processing

• Orders are processed within 1–2 business days.
• Once shipped, you will receive a confirmation message or tracking details (if available).
• Orders containing oversized lighting or furniture may require additional preparation time.

5Failed Delivery Attempts

• If the courier is unable to reach you, re-delivery fees may apply.
• Please ensure your phone number and address are entered correctly at checkout.

6Damaged or Missing Items

If your order arrives damaged or with missing items:

• Send us clear photos within 24 hours of delivery.
• We will replace the item or issue a refund at no extra cost.